Article 1 - PREAMBLE

These General Terms and Conditions of Use or GTU provide a legal framework for the use of the services of the PetFish website (hereinafter referred to as "the site"). The supplier invites users to carefully read these General Terms of Use (hereinafter the "GTU"). Placing an Order implies acceptance of the GCU. It is the user's responsibility to take them into account before making a purchase. The photographs or graphics presented on the Website are not contractual. The user acknowledges that he/she has read them and accepted them by ticking the appropriate box before validating his/her online Order. These GTCU govern the terms and conditions of use of the Web Site through which the Supplier offers its Products for sale to its Consumer Clients. They are systematically communicated to the user who requests them. In the event of subsequent modification of the GCU, the user shall be subject to the version in force at the time of his/her Order.


The site provides free access to the online sales service offered by the supplier. The site is accessible free of charge from anywhere by any user with Internet access. All costs necessary for access to the services (computer equipment, Internet connection, etc.) are at the user's expense. For maintenance or other reasons, access to the site may be interrupted or suspended by the publisher without notice or justification.

Article 3 - Data collection, processing and protection

In order to place an order, the user of the site must create an account. On this occasion and within the more general framework of the commercial relationship, the collection of personal information is necessary and obligatory. The supplier is required to collect a certain amount of compulsory personal data (including, in particular, surname, first name, delivery address, etc.) necessary to process the Order, to secure payment and to comply with the supplier's legal and regulatory obligations. They are kept for 5 years from the date of the order. Should the Customer fail to provide this information, it shall be impossible to process the Order. This data is intended for internal use by the supplier, but may be transmitted to companies that contribute to the execution of the sale, including in particular those that deliver the products or process the payments. Their processing is done in compliance with the General Data Protection Regulation 2016/975 of 27 April 2016 and in respect of privacy in accordance with the law n°78-17 of 6 January relating to data processing, files and freedoms. Concerning these personal data, the Customer has: - the right to access personal data concerning him; - the right to rectify and delete personal data if it is inaccurate, incomplete, equivocal, out of date or if the collection, use, communication and storage of certain data is prohibited; - the right to limit the processing of data, provided that this request is duly justified and does not prevent the supplier from complying with its regulatory and legal obligations; - the right to object to the processing of data (in particular in the event of processing for commercial prospecting); - the right to formulate post-mortem directives concerning the conservation, deletion and communication of your personal data; - the right to withdraw consent to the carrying out of certain processing operations (processing operations carried out prior to the withdrawal of consent remain lawful); - the right to lodge a complaint with the CNIL. To exercise these rights, the Customer may send a request to the supplier, by post or by email to the contact addresses shown on the site. The request must mention the Customer's e-mail address, surname, first name and postal address and must be accompanied by a copy of his or her front and back identity card. A reply will be sent within one month of receipt of the request.


The brands, logos and contents of the site (graphic illustrations, texts, etc.) are protected by the Intellectual Property Code and by copyright. The reproduction and copying of the contents of the site by the user requires prior authorisation from the site. In this case, any use for commercial or advertising purposes is prohibited.

Article 5 - Liability

The provider cannot be held responsible for any temporary or permanent unavailability of its site. Despite regular updates, the site cannot be held responsible for any changes in legal regulations subsequent to its publication. The same applies to the use and interpretation of the information provided on the site. The site declines all responsibility for any viruses that may infect the user's computer equipment after using or accessing this site. The site cannot be held responsible in the event of force majeure or the unforeseeable and insurmountable act of a third party.


The site may contain hyperlinks. By clicking on them, the User will leave the Site, which has no control over the content of the underlying web pages and cannot be held responsible for them.

Article 7 - COOKIES

When visiting the site, a cookie may be automatically installed on the User's browser. Cookies are small files that are temporarily stored on the hard disk of the User's computer. These cookies are necessary to ensure accessibility and navigation on the site. These files do not contain any personal information and cannot be used to identify a person. The information contained in the cookies is used to improve the performance of navigation on the site. By browsing the site, the user accepts cookies. They can be deactivated via the settings of the browser software.

Article 8 - Publication by the User

The site allows users to publish comments. In his or her publications, the member is required to respect the rules of Netiquette as well as the legal rules in force. The site has the right to exercise a priori moderation on the publications and may refuse to put them online without having to provide justification. The user retains all intellectual property rights. However, any publication on the site implies the delegation of the non-exclusive and free right to the publishing company to represent, reproduce, modify, adapt, distribute and disseminate the publication anywhere and on any medium for the duration of the intellectual property. This may be done directly or through an authorised third party. This includes the right to use the publication on the web and on mobile phone networks. The publisher undertakes to mention the name of the member in the vicinity of the publication for each use. The user is responsible for the content he/she puts online and undertakes to ensure that it does not infringe on the interests of third parties. Any legal proceedings brought by an injured third party against the site due to the user shall be borne by the latter. The site may delete or modify the user's content at any time, for any reason and without notice.

Article 9: - Applicable law and settlement of disputes

The present GTU are subject to French law. In the event of any difficulty whatsoever, Customer Service is at your disposal to find an amicable solution. If no solution is found directly with Customer Service, the European Commission has set up a dispute resolution platform to collect any complaints from consumers following an online purchase. The platform then forwards these complaints to a competent national mediator. You can access this platform by following this link: